IT Apprenticeships now available at UNIVERSITY COLLEGE BIRMINGHAM

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University College Birmingham are now delivering IT apprenticeships following major investment in a purpose built IT facility in central Birmingham.


DIGITAL SUPPORT TECHNICIAN (Level 3) - Our frst cohort is planned to start in October 2021 so if you wish to enrol an existing member of staff onto this exciting programme, please contact David New on 07789 912082 or by email [email protected] 


Occupational Profile

 This occupation is found in organisations, large and small, in all sectors, and within public, private and voluntary organisations.  Technological advancement is seeing organisations of all types improving and upgrading their digital technologies across all functions to maximise productivity and demand for people who can support and implement these digital operations and digital transformation projects is increasing. Similarly, organisations of all types are increasingly supporting their service users though online and digital channels, as they develop omni-channel approaches to meeting customer needs, deflect traditional telephone and face-to-face contacts and enable cost reduction.

The broad purpose of a Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications and digital information systems to enable business growth, improve productivity and reduce costs.

Applicable Job roles:

  • Digital Coach
  • Digital Transformation Associate
  • ICT Support Analyst
  • Database Administrator,
  • Data Administrator
  • IT Operations Technician
  • Digital Applications Specialist
  • Digital Systems Operator
  • Service Centre Operator
  • Digital Service Advisor
  • Digital Service Support
  • Digital Service Agent
  • Applications and On-line Service Executive
  • Technical Support Professional
  • Operations Technical Specialist

Professional Recognition:

Learners completing the Digital Support Technician apprenticeship will be recognised for entry onto the BCS, the Chartered Institute for IT, Register of IT Technicians confirming SFIA level 3 professional competence. Those completing the apprenticeship can apply for registration.

UCB Facilities:

All programmes are delivered within our new IT suite located within Moss House in central Birmingham which have been purpose built and reflect the most up to date technology and modern learning environment.



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